Privacy Policy

Effective Date: 6 October 2026

Namah Superspeciality Eye Care (“Namah Superspeciality Eye Care”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website, namaheye.com, contact us, or request an appointment or information about our eye-care services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website or contact our clinic, including:

Full name
Phone number
Email address
Appointment-related information
Information you provide through contact or enquiry forms
Any other information you voluntarily provide while communicating with us

If you provide information relating to your eye health, symptoms, medical history, or treatment requirements, we may process that information only for the purpose for which it was provided, including responding to your enquiry or facilitating your appointment and care.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.

This may include:

IP address
Browser and device information
Operating system
Pages visited
Date and time of your visit
Website usage and interaction information
Referring website or source

This information may be used to maintain website security, improve website performance, understand visitor behaviour, and improve our services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and support website functionality.

Cookies are small text files stored on your device when you visit a website.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use the information collected from you to:

Respond to your enquiries and requests
Schedule or manage appointments
Contact you regarding your appointment or enquiry
Provide information about our eye-care services
Provide appropriate patient support and communication
Improve our website, services, and user experience
Maintain website security and prevent misuse
Comply with applicable legal and regulatory requirements
Communicate important service-related information

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

5. Medical and Health Information

Namah Superspeciality Eye Care is an eye-care healthcare provider. Information relating to your health or medical condition may be considered sensitive personal information.

Where you voluntarily provide medical or eye-health information through our website or during communication with us, we will take reasonable measures to protect such information and use it only for legitimate purposes such as responding to your enquiry, appointment coordination, healthcare communication, or providing medical services.

Please do not submit highly sensitive medical information through a general website contact form unless specifically requested or instructed by our clinic.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

Healthcare professionals involved in your care
Service providers who help us operate our website or business
Technology, hosting, communication, or appointment-management providers
Professional advisers where necessary
Government authorities, regulators, courts, or law-enforcement agencies where required by law

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, maps, or other external services.

If you click on a third-party link, you will be directed to that third party’s website. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

The retention period may vary depending on the nature of the information and applicable legal or professional requirements.

10. Your Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Raise a concern or grievance regarding the handling of your personal information

To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

11. Children’s Privacy

Our services may be provided to children as part of our eye-care services. We encourage parents or legal guardians to be involved when a child provides personal information or requests healthcare services.

Where required by applicable law, we will obtain appropriate consent from a parent or legal guardian before processing a child’s personal information.

12. Marketing Communications

If you voluntarily provide your contact details and consent to receive communications, we may contact you regarding relevant services, appointments, health-related information, or other communications.

You may request to stop receiving promotional communications from us at any time by contacting us or using the applicable unsubscribe mechanism, where available.

Please note that we may still send essential service-related communications where necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Effective Date”. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Namah Superspeciality Eye Care

Address:
1074, Shukrawar Peth, Hirabaug Chowk,
Pune – 411002, Maharashtra, India

Phone: +91 8766970572

Email: info@namaheye.com

15. Grievance / Privacy Concerns

For any privacy-related concern or grievance, please contact us using the contact details above. We will make reasonable efforts to review and address your concern in accordance with applicable laws and regulations.

Namah Superspeciality Eye Care
A Vision For Your Vision